Challenge
“Sell smarter, more profitably and exceed customer expectations”
A manufacturer of tools had selected Salesforce.com as their replacement CRM platform, integrating to a wider SAP environment. This was a large scale change programme and required guidance, coaching, vendor management and change management to succeed.
what we achieved and outcomes
“Sell smarter, more profitably and exceed customer expectations”
Achievements
· CRM migration programme defined and led
· Change management methodology rigorously applied
· Systems integration and process re-engineering
outcomes
· Blueprinting for a full revision of their customer engagement process
· Successful deployment of cloud platform
· Unlocked benefits of Salesforce.com business flexibility
Our View
Salesforce.com is a dominant platform in CRM but it requires support and expertise to configure for success – we helped achieve this.
Get In Touch
01865 699060
welcome@customer-engagement.co.uk