Target Operating Model Consulting

Customer Engagement
Success StoriesOur Thinking

Customer Engagement is a key differentiator

Our Consulting Services

Are you really engaging with your customers? We help digital consumer brands – particularly financial services, retail and media – improve and change their operating model to make a difference.

We bring experience of quickly identifying potential improvements and coordinating internally driven change – not using traditionally large and expensive consulting teams – allowing you to reorient your business areas around digital customer demands that continue to fundamentally change business services.

Reducing Risk

Providing frameworks and guidance on best practice

Return on Investment

Identifying the 20% of opportunities generating 80% of the benefits

Restructuring

Bringing clarity on what customer centricity means

Clients

We have the experience and knowledge

Services

What We Do Best

Business Process Improvement

Identifying and managing process change for efficiency

integration, M&A, restructuring

Advising on operations integration strategy

Sales effectiveness

Improving sales performance with guided analysis

Customer Journey Analytics

Defining roadmap for improved customer experience via data

Business Process Outsourcing

Strategy review and provider selection advisory

Technology Investment

Best in class CRM and ERP platform selection and implementation

Process

How we work with you

Research & Analysis

We offer comprehensive research services focused around your specific issues and adding value in analysis 

Roadmap planning

We know how to deliver change and offer structure and methodology to ensure buy-in and preparation for change

Execute & Monitor

We link strategy with operations, ensuring that research and planning is implemented effectively

Specialties

We Can Help

Our experience is based on practical experience in design and delivery on the ground, not in theory or strategy presentations that cannot be implemented. Let us solve it for you, not tell you about it.

ADVIsory

Trusted advisory services on a flexible basis

project management

We work with you for typically three to six months to guarantee successful implementation

cRM and customer experience evolution

We know how to get the best value from cloud implementation and can advise on the risks and issues to avoid when migrating

training and coaching

Our experience can be transferred to your teams for long term benefit and repeatability

team augmentation

We work well within your teams, augmenting the skills in key areas on a flexible basis

Testimonial

“…made a vital contribution to the success of the programme and was a pleasure to work with.

Client Sponsor for a recent project delivered by Vectris Consulting

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